NETUCATION Blog

Tag: Leil Lowndes

  • How To Get The Best Service On The Phone

    And, While You’re at It, Make Someone’s Day

    Leil Lowndes - How To Talk To AnyoneWhen talking to customer service, call centers, tech support, secretaries or sales reps on the phone, you’re at their mercy on what they’ll do for you–and how fast. Here are tiny tips for getting the best, speediest and most pleasant service he/she has to give.

    First thing, give YOUR name. That personalizes it and, who knows, she may think you’re a VIP whose name she’s supposed to know.

    When he barks, “Please hold,” don’t just grumble “okay.” Say “Of course, take your time.” (He’ll be shocked and want to come back much sooner!)

    If you’re a little slow giving information she needs, say, “You must have tremendous patience to do this job.” (She appreciates the rare compliment and now wants to help you all the more.)

    Ask his name so he feels responsible. Be sure to preface your request with “You’re great. May I ask your name?” to assuage paranoia about being reported. And, now that you know his name, he’s more anxious to solve your problem. His job—and a good employee’s pride–often depends on it.
    End your conversation with, “Great service!” Or “Thanks for your excellent help.” Now you’ve made his/her day in a tough often thankless job.

    by Leil Lowndes, author of How To Talk To Anyone

  • Be the Last to “Click Off”

    Leil Lowndes author

    This little telephone tip has a sweet subliminal effect on the person you’re talking to—or at least wards off a sour one. Even after you’ve both said good-bye, let the other person hang up first. Why? Because people don’t like someone to “hang up on them.” And when they hear your click, it gives them an, albeit irrational, subconscious sense that you did just that.

    Whether you believe it or not, why take a chance? Whenever talking on the phone, let the other person hang up first. It only takes a second, and your “good-bye” is a sweeter last sound to their ears than CLICK.

    Buy Leil Lowndes’ book: How to Talk to Anyone: 92 Little Tricks for Big Success in Relationships

  • How to Give Punch to Your Everyday E-mail

    Most people start their email messages with the recipient’s name. Example: “Maya, I really enjoyed meeting you.” But it sounds more personal if you use it at the END of the sentence: “I really enjoyed meeting you, Maya.”

    When you have something really important to convey, use their name in the MIDDLE of a sentence to make that particular point jump out. Instead of just telling Chuck that “It is crucial that you come to the meeting,” drive it home by writing, “It is crucial, Chuck, that you come to the meeting.”

    A final note: It’s super warm and fuzzy to put their name as the final word in the message. Hearing their own name last is more pleasurable (and original) than “Sincerely,” “Best” or “Thanks.” Close your email with the “sweetest sound in the English language” to them–which is, of course, their own name.

    Of course, don’t overdo their name – once or twice is per message is enough!

    source: Leil Lowndes

  • Don’t Send E-mail to Important People on Monday Mornings

    Why? Because it will get lost in the shuffle of massive minutia most heavy hitters face every Monday morning. Instead, send your significant communication Sunday afternoon. (Unless it’s a complaint.) This gets their relatively undivided attention because most VIPs check their business messages before the work week begins. That’s one of the reasons he or she became a VIP!

    Additionally, if relevant, it shows you’re thinking about your professional life on the weekend like all dedicated leaders do.

    source: Leil Lowndes