August has been a busy month for the firm. The firm’s joint presentation, with Grant Thornton on Information Security, at the Mobile Government Conference two weeks ago, was well received.
September is also going to be a busy month. The firm will be presenting daily seminars at the Showbiz, Entertainment and Arts Conference in Johannesburg on 9 and 10 September. The firm will also be presenting a paper at the Lex Informatica – SA Cyberlaw / ICT Conference 2014 on 25 and 26 September.
The firm will be hosting the inaugural PPM Family MTB Day at the Big Red Barn in Johannesburg on 21 September 2014. Invitations have been sent out already, but we have reserved two invitations for two people, their partners and kids, if any. To stand a chance at winning the invitations, follow us and like the PPM Family MTB Day post on either Google+ or LinkedIn. We’ll let you know if you’re one of the lucky ones by 7 September 2014
Please note that the articles on our website are for information purposes only and do not constitute legal advice. Should you require advice, we suggest that you contact a suitably qualified attorney.
Collective Investment Scheme Advertising, Social Media Ownership, Local Government IT Controls & BBBEE Codes Extension
And, While You’re at It, Make Someone’s Day
When talking to customer service, call centers, tech support, secretaries or sales reps on the phone, you’re at their mercy on what they’ll do for you–and how fast. Here are tiny tips for getting the best, speediest and most pleasant service he/she has to give.
First thing, give YOUR name. That personalizes it and, who knows, she may think you’re a VIP whose name she’s supposed to know.
When he barks, “Please hold,” don’t just grumble “okay.” Say “Of course, take your time.” (He’ll be shocked and want to come back much sooner!)
If you’re a little slow giving information she needs, say, “You must have tremendous patience to do this job.” (She appreciates the rare compliment and now wants to help you all the more.)
Ask his name so he feels responsible. Be sure to preface your request with “You’re great. May I ask your name?” to assuage paranoia about being reported. And, now that you know his name, he’s more anxious to solve your problem. His job—and a good employee’s pride–often depends on it.
End your conversation with, “Great service!” Or “Thanks for your excellent help.” Now you’ve made his/her day in a tough often thankless job.